Helping businesses to survive & thrive in the age of disruption by putting the customer first.
Strategy can change the world.
Activists collaborate to drive change.
We are talented designers, strategic thinkers, project fixers, tech experts & operational doers.
We design with customers, facilitate in workshops and solve in hot houses. Our work is investigative, intense and iterative.
We appreciate the balance between revenue and costs.
We are experts in customer acquisition and loyalty.
We design with profit lift and cost reduction in mind.
We collaborate with clients to develop strategies that help their business thrive.
We help define strategic direction, positioning and change. We work with clients to future proof their business.
We design user-centred experiences that keep customers loyal.
Experiences that make them spend more, stay longer, buy more often and recruit without incentive.
Voice Of The Customer
We help businesses reach
out to customers at risk of flight.
We help identify opportunities to fix and improve.
We collaborate with clients to develop technology that is fit for purpose and scalable.
We support with technology strategy, development and deployment. Everything from CRM through to Internet of Things (IoT)
We’re big fans of Airbnb using them for our business travel.Working with them has been even more fun. We’ve supported Airbnb on a number of strategic and operational projects from implementing NPS to helping to craft customer service strategies fit for the future. Our latest projects sees us implementing a new advocacy capability. There’s never a dull moment.
The UK’s most successful software business.
Sage is a global player in both software and payments. We’ve worked with them on two projects. The first was to implement NPS and the second was to assess customer experience maturity across 25 markets. Both projects have delivered significant benefits back to the business and continue to keep Sage in number 1 position.
The world of telecoms never stays still.
We’ve worked with the team at Telekom on a range of projects including digital strategy, user experience transformation and smart cities. Our last project saw us supporting the team on crafting a customer service strategy fit for the digital demands of the 21st century customer.
We are experts in digital and technology. We bring creative thinking to bear on everyday problems.
We are nimble and adaptable to change. We use lean methodologies to accelerate client delivery.
We think ahead for clients. We explore nascent ideas that will soon become mainstream.
Start to Finish
Like all true activists, we stay the course. We leave clients with a sustainable legacy.
Paul is a terrific customer advocate and an asset to any company that is trying to deliver a better customer experience.
Head of Global CX, Airbnb
Paul is hands down the best Programme Manager I’ve worked with throughout the course of my career.
Director, Customer Analytics, Sage
I hired Paul after a recommendation. He has definitely lived up to the recommendation by showing an unparalleled work ethic.
Martijn de Jong
VP Digital Transformation, Deutsche Telekom